Refund and Cancellation Policy
Last Updated: 17/10/2023 Welcome to ChilliYard Private Limited. This Refund and Cancellation Policy outlines the terms and conditions under which refunds and cancellations are processed for products purchased through our Website. By making a purchase, you agree to comply with the terms outlined in this policy.Cancellation of Orders
1.Order Cancellation: You can cancel your order within 2 days of placing it by contacting our customer support at provided in Contact Us Page. 2.Order Eligibility: Not all orders may be eligible for cancellation. Custom-made or personalized items may not be cancelable after a certain point in the production process.Refund Policy
1.Refund Eligibility: Refunds are considered in the following circumstances: . Defective or Damaged Products: If the product you receive is defective or damaged, you may be eligible for a refund. . Incorrect Product: If the product received doesn't match your order, you may be eligible for a refund. . Non-Delivery: If you don't receive your order within a reasonable time frame, you may be eligible for a refund.2.Refund Process: . Contact Customer Support: If you believe you are eligible for a refund, please contact our customer support at contact us page.
. Provide Information: You may need to provide relevant information, including order details, photos of the product, and a description of the issue.
. Refund Evaluation: Our team will evaluate your refund request and determine whether it meets the eligibility criteria.
. Refund Approval: If your request is approved, we will process the refund to your original payment method within 14 days.
. Refund Amount: The refund amount may include the purchase price of the product and any applicable taxes. Shipping and handling charges may not be refundable.
3.Refund Method: Refunds are generally processed using the same payment method used for the original purchase. In certain cases, alternative refund methods may be used.